Your Data, Handled with Care
Secure, transparent and responsible use of your information at every step.
Your privacy matters.
Your privacy matters. At Interline Cruises Middle East, we are committed to protecting your personal information and ensuring complete transparency in how your data is collected, used and safeguarded.
This Privacy Policy explains how we handle your information in accordance with the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021) and the General Data Protection Regulation (GDPR) where applicable.
1. Information We Collect
When you register or book through our platform, we may collect:
- Your full name, employer and company email address (for verification)
- Proof of current employment (e.g., staff ID or company documentation)
- Contact details required for booking and communication
- Information related to cruise preferences, viewed offers or selected itineraries
- Technical data such as IP address, device type, browser information and cookies (for security and analytics)
We collect only the information necessary to provide our services and verify your eligibility.
2. Purpose of Data Collection
We collect and process your data to:
- Verify your eligibility as a current travel, tourism or hospitality professional in the Middle East
- Provide access to exclusive interline cruise offers
- Process and confirm your cruise bookings
- Communicate booking updates, account notifications and service related messages
- Send promotional updates only if you have opted in
We do not sell, rent or share your personal data with advertisers or external marketing databases.
Our lawful basis for processing your data includes contractual necessity, legitimate interest, legal obligation, and your explicit consent where required.
3. Lawful Basis for Processing
| Purpose of Processing | Type of Data | Lawful Basis |
|---|---|---|
| Eligibility verification | Name, employer, company email, employment proof | Legitimate interest; Pre-contractual necessity |
| Account creation & login | Name, email, password | Contractual necessity |
| Booking processing | Contact details, passenger information | Contractual necessity; Legal obligation (where required) |
| Customer support | Contact details, booking details | Legitimate interest; Contractual necessity |
| Marketing communications | Email address | Consent |
| Security & fraud prevention | Technical data, login activity | Legitimate interest; Legal obligation (where applicable) |
| Website analytics & performance (recommended addition) | Cookies, usage data | Legitimate interest; Consent (where required) |
4. Data Security
Your data is stored in a secure, encrypted environment that meets GDPR and UAE PDPL standards.
- All data is transmitted using SSL encryption
- Verification documents are accessible only to authorised personnel
- Access controls and security protocols protect your information
- Regular audits ensure compliance with applicable data protection laws
5. How We Handle Verification Documents
Any documents you upload for verification (such as staff ID or employment proof) are used solely to confirm your eligibility.
- Documents are stored securely
- They are deleted once verification is complete unless you consent to ongoing membership retention
- We never share verification documents with cruise lines or third parties
6. Cookies Policy
We use cookies and similar technologies to:
- Improve website performance
- Enhance user experience
- Analyse site traffic and usage patterns
- Maintain security and prevent fraud
You can manage or disable cookies through your browser settings.
7. Data Transfers Outside the UAE
Some of our service providers or hosting partners may store or process data outside the UAE.
When data is transferred internationally, we ensure:
- Adequate protection measures are in place
- Transfers comply with UAE PDPL and GDPR requirements
- Standard Contractual Clauses (SCCs) or equivalent safeguards are used where applicable
We never transfer your data to countries without appropriate protection standards.
8. Children’s Data
We do not knowingly collect personal data from children under the age of 18 for account creation.
However, minors may appear as passengers in cruise bookings.
In such cases:
- Their data is provided by the verified adult account holder
- It is used solely for booking and travel related purposes
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
- Active account data is retained for the duration of your membership
- Inactive accounts may be anonymised or deleted after 24 months of non use
- Booking related data may be retained longer if required by law or for audit purposes
You may request deletion of your account at any time.
10. Data Breach Notification
In the unlikely event of a data breach:
- We will assess the impact immediately
- We will notify affected users without undue delay
- We will report the breach to UAE authorities and, where applicable, GDPR supervisory authorities
- We will take corrective measures to prevent recurrence
11. Your Rights
Under GDPR and UAE PDPL, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your profile and associated data
- Withdraw consent for marketing communications
- Request information about how your data is processed
- Object to certain types of processing where applicable
Requests can be submitted through our Data Protection Contact Form in the member area.
12. Third Party Websites
Our platform may link to cruise line websites for itinerary details or ship information. We are not responsible for the privacy practices, cookie policies or content of external websites.
13. Compliance Statement
Interline Cruises Middle East operates in accordance with:
- UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021)
- GDPR (General Data Protection Regulation, EU)
- Global best practices for data privacy, security and user rights
We continuously review our processes to ensure ongoing compliance.
14. Contact
For privacy related questions or data requests, please contact:
Privacy Officer - Interline Cruises Middle East
privacy@interlinecruisesme.com